We accept Google Pay, Apple Pay, PayPal, and all major credit and debit cards including Visa, MasterCard, Maestro and American Express.
Unfortunately, we cannot accept cash, cheques, money orders, wire transfers, buttons or magic beans.
You can pay as soon as you place your order and it will be shipped either the same, or the next working day.
We get it, you're probably new to eucalyptus, so our 100-night risk free trial means you can test out whether they agree with you.
You'll still need to pay for the sheets before delivery, but unlike big high street stores, we will just be sensible when it comes to returning them if they don't suit you for any reason.
Oh, and of course we will pay for the cost of return postage in the UK.
To initiate a return, just send us an email using returns@ethicalbedding.com.
We will get back to you asap.
Our bedding is designed to last for life.
If for any reason you believe your bedding has failed due to a manufacturing fault, then please get in touch using support@ethicalbedding.comand we will find a way to fix it for you. If we can't help you fix it, then we will replace it free of charge.
(It will last forever though, we promise!)
Products should be built to last forever.
It's better for the planet and means that consumers can spend their money on things that bring them joy, rather than replacing faulty goods.
Our accountants aren't particularly happy about it.
But then again, we wouldn't be particularly happy if we were accountants either...
We ship worldwide, and it's free in the UK. But don't worry, we will calculate and offset the carbon used in your packaging and delivery for you.
If it was delivered in the UK, we will offset it by planting trees in the nearest UK region to which it was delivered.
If it was delivered internationally, we will offset it by donating via our partner www.carbonfootprint.com by choosing one of their International Carbon Offsetting schemes.
This might include fuel efficient cook stoves in Kenya or Sudan, providing clean drinking water in Uganda or Rwanda, reducing deforestation in Brazil, enabling wind power in India or China, or building hydroelectric plants in Chile or Turkey.
Here's the full Shipping Policy.
We offer free delivery in the UK, irrespective of what you order. Nice and simple.
In Europe it's £10.
For USA & Canada it's £30.
Anywhere else in the world and it's £40.
If you're shipping to the UK, you can upgrade to next day delivery for £10.
Or if you don't mind waiting, you could donate that £10 to one of our partner charities. We will even pay you back with a Gift Card of the same value to say thank you.
Here's the full Shipping Policy.
Orders placed before 1:00pm will be dispatched on the same UK business day. Otherwise, it's the next UK business day.
Here's the full Shipping Policy.
For UK, please allow 1-2 working days.
For Europe, please allow 3-5 working days. (Ireland is usually faster!)
For USA & Canada, please allow 3-9 working days.
For Worldwide, please allow 5-7 working days.
Here's the full Shipping Policy.
We never sell a returned item.
You can read more about our homelessness support here.
It's a shame you didn't love it!
Please email us using returns@ethicalbedding.com. We will try to find a nice easy solution for you.
Rather unsurprisingly, our 100-night trial lasts for 100 nights.
It's best to get in touch with right away though if something isn't right so we can try to fix it.
Here's the full Return Policy.
It's usually pretty fast.
Upon accepting your request for a refund, allow 5 days from when you received the email stating you have been refunded.
Here's the full Return Policy.
Oopsies... Don't worry though, we will fix that for you pronto!
Please email us using returns@ethicalbedding.com.
We will try our best to help you change or cancel your order.
We pick and pack them pretty fast though, so email us as soon as you realise it's wrong using support@ethicalbedding.com, we will usually reply within 24 hours between 10:00am to 9:00pm GMT Monday - Saturday.
You'll get an email right away with the order confirmation. Then, within 1 business day of placing your order you'll receive a shipping notification email with a tracking number. Don't forget to check your junk folder if you can't find the email.
All of our deliveries are handled by DPD and they operate to a 99.9% level of service in the UK, so just sit back and relax. In the unlikely event of something going wrong, we will help fix it for you.
Just one, don't be greedy!
You are welcome to stockpile them for later use though or share with friends and family.
We only use TENCEL™. The eucalyptus used in all our luxury bedding is 100% renewable - it is expertly cut when harvesting as opposed to uprooting which allows the trees to naturally regenerate as nature intended.
If we made our bedding out of organic cotton, we would need at least 10x the amount of water to produce it when compared to our eucalyptus.
Also, the fibre is made using a closed-loop system. This means that 99.5% of the solvents are reused, so there is essentially zero waste.
Caring for your new organic bedding is really easy. Remember to gently wash your bedding before use!
Wash:
- Machine Wash Cold (20 / 30°C)
- Delicates Cycle
- Do not 'quick wash'
- Mild detergent
- Do not use fabric softener
Dry:
- Air dry preferred (or low heat tumble)
Iron:
- Medium heat iron or hover steam
Of course!
Our TENCEL™ eucalyptus fibre is made from renewable eucalyptus trees.
During the manufacturing process all the essential oils and any nasties are removed, so it's perfectly safe for animals or humans with sensitive skin.
Our quality assurance process includes rigorous testing for harmful chemicals, so that's one less thing to worry about.
Nope.
Even our packaging is made using recycled paper and beautiful TENCEL™ bags which can be used to store your beautiful bed sheets in between laundry days.
Nope. No animal by-products are used in any of our products. We are a cruelty-free organisation which is certified vegan-friendly by PETA and the Vegan Society.
We refuse to let that sort of thing get us down.
Yep, sure is.
In fact, we are approved vegan by Vegan Society so you can be sure we are cruelty-free and that none of our stuff contains any animal by-products.
In fact we love animals and try and help protect the natural world via our donations to World Wildlife Fund.
They sure are.
Our bedding is certified organic, OEKO-TEX STANDARD 100. We make sure we know every last detail within our supply chain.
If you are deciding between organic cotton and eucalyptus, here's a few things to keep in mind:
Double check the product page again - the information you seek is probably in there.
If you still can't find what you're looking for, then email us using support@ethicalbedding.com, we usually reply within 24 hours between 10:00am to 9:00pm GMT Monday - Saturday.
We do bedding, but better.
Better for the planet, better for your body, and better for your sleep.
The textiles industry is broken. It uses way too much water producing stuff which doesn't last very long or feel very good. In the process they pollute our oceans with plastics, our air with toxic chemicals and harm or kill defenceless animals.
Our vision is to become an enabler for smarter bedroom and bedding choices, because we sleep way better know that all our bedding is:
We exclusively use renewable eucalyptus fibres. This isn't just because it's way better for the planet, but because it creates the best feeling bed sheets on the planet.
If you didn't know already, you can read all About Us here.
Sustainable Eucalyptus bed sheets and pillowcases is just our first move. It's the best way to introduce as many people as possible to our brand whilst we work on our other more complicated products including:
We want to accelerate the use of eucalyptus in the UK for a whole range of home wares, starting in the bedroom and working our way around your home! It's much better for the planet, so we feel obliged.
You can sign up to our newsletter below with your email address, so when we release new products you will be the first to know.
For our first colour sets, we chose palettes that would work together really well, allowing you to easily mix and match between our products on the same bed.
We always listen to feedback though, so if there's a colour set that get a lot of requests we will make it!
It'll be business as usual and we will use our discretion to try and be as fair as possible!
So email us using returns@ethicalbedding.com, we usually reply within 24 hours between 10:00am to 9:00pm GMT Monday - Saturday.
As early as possible given the slow Christmas post!
For the UK, we recommend 4 days.
For Europe, we recommend 7 days.
For International, we recommend 10 days.
Yes, you can use our DPD Next Day service in the UK for £10 (orders before 1pm).
With DPD there is no delivery or collection service from Christmas Day through to Boxing day, so keep that in mind when placing your order.
Yep. We will take a break and you should too - it's the season to be jolly after all!
Everything will be running as normal in the background, we just might be a bit slower getting back to you than usual.
